Billing & plan
Work costs $30 per person per month. There is one plan with no tiers or add-ons. The bill is based on the number of people on the account.
Settings → Billing, owner-only.
The trial
New accounts start a 14-day trial. No card is required.
All features are available during the trial.
Subscribing
Subscribe opens Stripe Checkout to enter a card. The subscription becomes active on return.
Manage billing opens Stripe's customer portal, which handles card updates, invoices from us and cancellation. Card details are not visible to Work.
The Billing screen
- Price: the per-seat price
- Status: Trialing, Active, Past due or Canceled
- Billing period: the current period's renewal date
- Seats billed: the number of people
Accounts set to complimentary billing show that state instead of a charge.
When a trial ends or a subscription is cancelled
The account is paused. Every user sees a single screen stating “Your trial has ended” or “Your subscription was canceled”, and that the account is paused until a subscription starts. No data is deleted.
Owners see a Subscribe button. Members are told that an owner must subscribe.
Available while an account is paused:
- signing out and switching to another account
- Settings → Data, for imports and exports
- the audit log
- viewing account details
- removing a member and the billing screen
Subscribing restores full access.
Changing team size
Add or remove people in Settings → Members. The seat count and bill follow. There are no seats to purchase in advance.
Failed payments
A failed charge sets the subscription to Past due. Update the card through Manage billing. Stripe retries on its own schedule.
If Stripe is unreachable when a billing button is pressed, the screen reports it and no charge is made.